Terms of service

Perfume Theory House is a retail business based in Takoradi, Ghana, selling authentic luxury and niche fragrances online and in studio. "We", "us" and "our" refer to that business; "you" means anyone using this website.

• All prices are in Ghanaian Cedi (GHS) and include VAT where applicable. Delivery fees are added at checkout.
• An order is only confirmed once payment is received. Until then we don't hold stock for you.
• We may decline or cancel an order — for example if a price was listed in error or if a product is unexpectedly out of stock — and refund any payment in full.

Every bottle is sourced through authorised channels. If anything you receive turns out to be counterfeit, you get a full refund and we'll cover the return courier — no time limit. See our returns page for the rest of the policy.

We aim to meet the timeframes published on our delivery page, but they are estimates — courier delays outside our control (weather, fuel shortages, address issues) can push them out by a day or two.

• One promo code per order unless explicitly stated otherwise.
• Loyalty points are earned on the goods subtotal (not delivery fees) and redeemable in increments published on your loyalty page.
• Promo codes and points have no cash value and may be revoked if we detect abuse.
• Available points expire after the inactivity period published on your loyalty page. We aim to send an advance reminder, but you are responsible for keeping your contact details current.
• Referral rewards are limited to genuine first-time customers and may be withheld or reversed for self-referrals, duplicate identities, cancellations, returns, fraud, or monthly limits.

• Gift cards are issued in Ghanaian Cedi after payment is verified.
• They may be redeemed in full or in part and cannot be exchanged for cash.
• Treat the code like cash. Contact us promptly if it is sent to the wrong recipient or may have been disclosed; we can freeze an unused balance while we investigate.
• A gift card cannot be used to buy another gift card and does not earn loyalty points until it is used to buy eligible merchandise.
• Refunds for goods bought with a gift card may be returned to the original card or another store-value method where permitted by law.

Marketing texts require consent. You can stop promotional SMS at any time on our SMS preferences page. Essential order, delivery, account-security and gift-card messages may still be sent where necessary to provide the service.

Keep your password to yourself — you're responsible for activity on your account. Tell us straight away if you suspect unauthorised access.

To the extent permitted by Ghanaian law, our liability for any claim related to your use of the site or a product is limited to the amount you paid for the order in question. Nothing in these terms limits liability for fraud or for harm we're legally required to remain liable for.

These terms are governed by the laws of Ghana, and any dispute will be resolved in the courts of the Western Region.

We may update these terms occasionally; the "last updated" date at the top will reflect the most recent change. Significant changes will be communicated to registered customers by email.