Returns & exchanges

You have seven daysfrom the date the order is delivered to start a return. After that, we can't accept the parcel back — except in the case of an authenticity issue (see below), which has no time limit.

• Unopened bottles with the original cellophane still intact — full refund, minus delivery.
• Opened, sprayed once or twice — store credit at 85% of the price.
• Damaged in transit — full refund or replacement, no shipping cost to you. Send a photo within 48 hours.
• Authenticity issues — full refund, return courier on us, no time limit. We will also want to know about it.

• Bottles that are more than half-used.
• Gift sets with components missing.
• Items marked "final sale" on the product page.
• Travel-size decants — for hygiene reasons.

1. Message us on WhatsApp or email hello@perfumetheoryhouse.com with your order number and a quick reason.
2. We'll send you a return slip and arrange courier pickup, or you can drop the parcel at our West Tanokrom studio.
3. Once we receive and inspect it, the refund or store credit lands within 3 working days — back to the same payment method you used.

The fastest path is a refund + a fresh order, since stock for niche fragrances moves quickly. If you want a straight swap for the same house in a different size, message us first and we'll hold the new one for you.