- Are your perfumes authentic?
- Yes — every bottle we sell is sourced through authorised distributors and arrives sealed with batch codes that can be verified against the brand. If anything ever feels off, send it back; we cover the return and we want to know about it.
- How long does delivery take?
- Inside Takoradi: same-day if you order before 1 pm, otherwise next-day, between 2 and 6 pm. Other cities in Ghana: 2 to 4 working days. Free pickup is available from our West Tanokrom studio during opening hours (Mon–Sat, 10 am – 7 pm).
- Do you accept Mobile Money?
- Yes — MTN MoMo, Telecel Cash, and AirtelTigo Money are all accepted at checkout via Paystack. You can also pay with Visa or Mastercard, or settle with the rider on delivery if you prefer to see the bottle first.
- Can I sample a fragrance before buying?
- For most bottles we keep a tester in studio — book a slot via WhatsApp and come smell what you're considering. We're also working on travel-size decants; ask if you want to be notified when they go live.
- Do you ship outside Ghana?
- Not yet. We currently ship across Ghana only. International is on the roadmap for 2026 — leave your email at the bottom of the page and we'll let you know when it's available.
- My package arrived damaged. What do I do?
- Send a photo to hello@perfumetheoryhouse.com or to our WhatsApp within 48 hours of receiving it. We'll arrange a replacement or a full refund — whichever you prefer.
- Can I change or cancel my order?
- Reach us within 30 minutes of placing the order and we can usually still adjust it. Once the rider has picked it up, we have to wait for it to come back.
- Do you offer gift wrapping?
- Yes — there's a gift-wrap option at checkout for GHS 25. We use unbranded matte black paper with a gold ribbon, no price slips inside.
Help
Frequently asked
If your question isn't here, message us on WhatsApp — we usually reply inside an hour during opening times.